Frequently Asked Questions

Everything you need to know about your musical journey with Simply for Strings.

How are instruments protected during shipping?

Every instrument undergoes a professional setup and is meticulously packed using specialized suspension inserts and climate-controlled packaging to ensure it arrives in perfect playing condition.

What is your return policy for instruments and bows?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange, excluding shipping costs.

Do you offer international shipping?

Yes, we ship our strings, accessories, and instruments worldwide. Shipping rates and delivery estimates are calculated at checkout based on your specific location and order weight.

Are your instruments set up before they are sent out?

Absolutely. Every violin, viola, cello, and double bass is individually set up by our expert luthiers in our on-site workshop, including bridge fitting, peg lubrication, and soundpost adjustment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay and Zip to help make your musical investment more manageable.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress in real-time.