Returns & Exchanges

At Simply for Strings, we want you to be completely satisfied with your musical investment, which is why we offer a 30-day return policy on most instruments and accessories. Please ensure items are returned in their original, pristine condition and packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our customer service team within 30 days of purchase to receive a Return Merchandise Authorization (RMA) number and specific shipping instructions.

2

Prepare Your Instrument

Carefully pack the item in its original protective packaging, ensuring that bridges, bows, and delicate components are securely padded to prevent damage during transit.

3

Ship the Item

Affix the provided return label or ship via a trackable courier service to our Brisbane workshop, ensuring the RMA number is clearly marked on the exterior.

4

Inspection and Refund

Once our luthiers inspect the item for quality assurance, we will process your refund or store credit to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing